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Tangent Frequently Asked Questions

What is the difference between used and refurbished equipment?

We use the terms "used" and "refurbished" interchangeably, so there is no difference. All used or refurbished equipment is tested, cleaned and inspected.

What forms of payment do you accept?

We accept payments with the following credit cards: Visa, Mastercard and American Express. Orders shipped via Fedex may be COD. For established companies with a good credit rating terms may be given.

How are orders shipped?

Orders may be shipped via any UPS or Fedex service. For large orders, shipment via freight may be arranged. The buyer pays the shipping charges.

What is your return policy?

No returns will be accepted without a Return Merchandise Authorization (RMA) number. All returns will be subject to a 20% restocking fee and are expected to be in the original packaging with all accessories included. The buyer is responsible for freight charges on the return.

Returns will not be accepted on special order items that Tangent acquired solely to fill your order.

What is your warranty policy?

All used products purchased include a one-year replacement warranty. This means you will be shipped a replacement for failed products under warranty. We also require that the failed product be returned.

This warranty does not cover application or design errors.

All new products are warranted by the manufacturer.

Do you buy used equipment?

Tangent does provide asset recovery services for your decommissioned or surplus network equipment. Network equipment may be traded in, purchased or consigned. We will work with you to decide the best method for your business to recover some of its original investment.

Your equipment list may be e-mailed to purchasing@tancom.com or submitted through our on-line form.

Please contact us to answer any additional questions.

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